Simple returns and exchanges
Free delivery on orders over $99
12 months warranty

Frequently Asked Questions

Where can I buy PacaPod Baby Changing Bags?

Our bags are available to buy online on our website as well as at many maternity and children’s retailers across the country. Have a look at our Stockists Map for further details.

I can’t decide which bag to choose – can you help?

We have a wonderful range of bags to suit all tastes. We would always advise choosing a bag that reflects your personality as well as maybe matching your stroller. If you need some assistance we are always pleased to talk you through the options.

Will my bag attach to any stroller?

All our PacaPod bags come with pram clips that allow you to attach your bag to any pram, buggy or stroller. See our short clip below to watch how to attach them:

 

 

What are the care instructions for my PacaPod?

Leather - Our leather bags are made from high quality, ethically sourced leather. Leather is by its very nature a material that changes with age but in order to keep your bag in tip-top condition we would advise using a good quality leather care cream every six months or so. Also, should your bag get very wet we would suggest that you dry it with a clean soft cloth and leave it to dry naturally, loosely packed with paper, to avoid any creasing or rippling of the leather.

Finally, we would advise against leaving your bag in direct sunlight for prolonged periods as this could result in the leather fading.

 

 

FabricWe would advise cleaning the outside of your bag with warm soapy water and a clean soft cloth. We never advise putting our bags or pods into the washing machine.

 

 

Pods - The inside of the feeder and changing pods can be cleaned with a damp cloth and left to air dry.

Packing - Whilst our bags are designed to carry all the items you will need to take your little one out and about, overloading your bag may result in unnecessary stress on the straps and zips and may also lead to the shape of your bag becoming distorted. Please see our "Packing Your PacaPod" page for packing advice.

Can I change the pods that come with the changing bag I would like to purchase?

Our pods and changing bags come as sets, and so we are unfortunately unable to change the pods that come with a particular changing bag.

How long do the feeder pods keep food and bottles warm or cold for?

As our pods have an insulated inner, they are able to keep food and bottles warm or cold for up to 3 hours.

Can I order a changing bag without pods?

The Picos Pack Shell is currently the only changing bag available without pods. I have a changing bag from your Classic range, and would like to buy a new changer/feeder pod. Will the ones available individually on your website fit inside this ok? These pods will fit perfectly inside your changing bag. They are the same size and capacity as your original pods, but with the addition of backpacks straps on the feeder pod.

Can I wash my changing mat in a washing machine?

Our changing mats are safe to wash in a washing machine at 30 degrees. These should then be line dried.

I think I would prefer a different PacaPod model – can I change my mind?

Everyone is entitled to change their mind! You can exchange unused items for a different style (based on availability) within 30 days of receipt – if there is any cost difference this will need to be addressed before the bag is shipped.

How long is the PacaPod warranty period?

We guarantee our bags against any manufacturing defects for 12 months from the date of purchase. Should you have any issues with your bag please send us a photograph of the issue and our Customer Services team will contact you within 24 hours. Visit our contact page to see how to contact us.

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